Terms & Conditions

1. BUSINESS DETAILS

Calm Within is a coaching and support service operated as a sole proprietorship by Janet Jacobs.

2. ABOUT CALM WITHIN

Calm Within provides coaching, education, practical resources and supportive programmes primarily for parents and caregivers navigating the challenges of raising and supporting children, particularly children who are neurodiverse.

Our services are intended to provide a safe, supportive space in which parents and caregivers can reflect, learn practical strategies, build confidence and develop tools to support their own wellbeing.

No diagnosis is required to access coaching.

Calm Within does not diagnose neurodevelopmental, psychological or medical conditions.

3. COACHING SERVICES

Calm Within may offer different forms of coaching and support, which may include:

• individual coaching sessions;

• guided coaching sessions;

• structured coaching programmes;

• group or guided programme sessions;

• educational resources;

• workbooks and exercises; and

• digital products, including eBooks and other downloadable resources.

The exact services, inclusions, duration and price will be stated on the relevant service or product page before purchase.

Calm Within may update, add or discontinue services from time to time.

4. COACHING DELIVERY

Coaching services may be delivered online using appropriate communication platforms, including WhatsApp voice calls, video calls, messaging or other online platforms communicated to the client.

Where a programme includes guided sessions, the method of delivery and session arrangements will be communicated to participants before or after purchase.

The client is responsible for having access to a suitable device, internet connection and the relevant communication platform required to participate.

Calm Within cannot be held responsible for interruptions caused by the client's internet connection, device, software or third-party communication platform.

5. COACHING TEAM AND COLLABORATORS

Calm Within is owned and operated by Janet Jacobs.

Janet may work with selected coaches or collaborators in delivering particular aspects of Calm Within programmes and services.

Ciska assists Calm Within with selected coaching services, including guided sessions and, where appropriate, individual coaching sessions. She provides these services on behalf of Calm Within and is remunerated by the proprietor for services provided.

Ciska is not a proprietor, partner or co-owner of Calm Within.

Where a service is delivered by a coach other than Janet, the client will be informed of this as appropriate.

6. COACHING IS NOT MEDICAL OR PSYCHOLOGICAL TREATMENT

Calm Within coaching is intended to provide coaching, education, emotional support, practical strategies and personal development.

Coaching is not:

Calm Within does not diagnose ADHD, autism, anxiety, depression, learning disorders or any other medical, psychological or developmental condition.

Clients who require medical, psychological, psychiatric, therapeutic or other specialist support should consult an appropriately qualified healthcare or professional service provider.

If a client is experiencing an emergency or believes that they or another person are at immediate risk, they should contact the appropriate emergency or professional support service rather than relying on Calm Within coaching.

7. CLIENT RESPONSIBILITY

Coaching is a collaborative process.

The client remains responsible for their own decisions, actions, choices and wellbeing.

Calm Within provides guidance, reflection, education and coaching support but cannot guarantee a particular personal, family, emotional, educational or therapeutic outcome.

Clients are encouraged to use professional medical, psychological, educational or therapeutic services where these are appropriate to their circumstances.

8. BOOKINGS AND PAYMENT

Unless otherwise stated on a specific product or programme page:

• Coaching sessions and programmes must be paid for in advance.

• A booking is confirmed once payment has been successfully received.

• Prices are displayed in South African Rand (ZAR).

• The price applicable at the time of purchase will apply.

• Calm Within is not VAT registered and therefore does not charge VAT.

Payment may be processed through the payment methods made available on the website, including PayFast or another payment provider selected by Calm Within.

Payment processing may be subject to the terms and privacy policies of the relevant payment provider.

9. APPOINTMENTS AND ATTENDANCE

Clients are expected to attend their scheduled coaching sessions at the agreed time.

If a client needs to reschedule, they should contact Calm Within as soon as reasonably possible.

Where reasonable notice is provided, Calm Within will make reasonable efforts to assist with rescheduling, subject to availability.

Repeated late cancellations or missed appointments may be subject to the cancellation and refund terms applicable to the particular service or programme.

Specific programme terms may provide additional booking or attendance requirements.

10. DIGITAL PRODUCTS AND RESOURCES

Digital products may include eBooks, workbooks, downloadable resources, recordings or other digital materials.

Digital products are supplied for the purchaser's personal use unless otherwise stated.

The purchaser may not:

• reproduce the material for commercial purposes;

• redistribute, resell or share the material;

• upload the material to public websites or file-sharing platforms;

• claim the material as their own;

• modify and resell the material; or

• use the material to create competing commercial products without written permission.

11. INTELLECTUAL PROPERTY

Unless otherwise stated, all content created for Calm Within, including:

• written material;

• eBooks;

• workbooks;

• exercises;

• programme materials;

• graphics;

• logos;

• photographs;

• website content;

• videos;

• audio material; and

• other original resources

belongs to Janet Jacobs trading as Calm Within or is used with appropriate permission/licensing.

Purchasing a Calm Within product or programme does not transfer ownership of the intellectual property to the purchaser.

12. CONFIDENTIALITY

Calm Within respects the personal and sensitive nature of coaching conversations.

Information shared during coaching will generally be treated as confidential, subject to applicable law and circumstances where disclosure may be necessary or legally required.

Confidentiality cannot be guaranteed where information must lawfully be disclosed, where disclosure is necessary to protect a person from serious harm, or where information is required by a lawful authority.

Clients should also understand that online communication platforms such as WhatsApp are third-party services and are subject to their own terms, security measures and privacy policies.

Further information about how personal information is collected and handled is contained in the Calm Within Privacy Policy.

13. PERSONAL INFORMATION

Calm Within may collect and process personal information necessary to provide services, process payments, communicate with clients, administer bookings and meet legal obligations.

Personal information will be handled in accordance with applicable South African privacy legislation and the Calm Within Privacy Policy.

Clients should avoid unnecessarily sharing highly sensitive information through ordinary messaging channels where it is not required for the service.

14. THIRD-PARTY SERVICES

Calm Within may use third-party services to assist with:

• payment processing;

• website hosting;

• communication;

• scheduling;

• email;

• digital delivery; and

• other business administration.

These third parties may process information in accordance with their own terms and privacy policies.

Calm Within will take reasonable steps to use appropriate service providers and protect information within its control.

15. REFUNDS AND CANCELLATIONS

Refunds and cancellations are dealt with in the Calm Within Refund & Cancellation Policy, which forms part of the information provided to customers before or at the time of purchase.

Where a particular programme or product has additional cancellation or refund terms, those terms will be made available before purchase.

Nothing in these Terms & Conditions is intended to remove or limit any rights that a consumer may have under applicable South African consumer-protection law.

16. CHANGES TO SERVICES

Calm Within may make reasonable changes to its website, services, programme structure, resources, pricing or availability.

Where a customer has already purchased a programme or service, Calm Within will make reasonable efforts to communicate any material changes that affect that customer's purchase.

17. WEBSITE CONTENT

Calm Within aims to provide accurate and useful information on its website.

However, website content is provided for general educational and informational purposes and should not be interpreted as medical, psychological, legal, financial or other professional advice unless specifically stated otherwise.

Calm Within does not guarantee that every website page or resource will always be complete, current or error-free.

18. WEBSITE USE

Users agree not to misuse the Calm Within website or attempt to:

• gain unauthorised access to the website or its systems;

• interfere with the operation of the website;

• introduce malicious software;

• copy website content for unauthorised commercial use; or

• use the website for unlawful purposes.

19. LIMITATION OF LIABILITY

Calm Within will provide its services with reasonable care and in accordance with the nature of the coaching service offered.

However, coaching is not a guarantee of a particular outcome.

To the extent permitted by applicable law, Calm Within is not responsible for decisions, actions or outcomes arising from a client's voluntary use of coaching information, exercises or resources.

Nothing in these Terms & Conditions is intended to exclude or limit any liability or consumer right that cannot lawfully be excluded or limited under South African law.

20. COMPLAINTS

If you have a concern or complaint regarding a service, purchase or interaction with Calm Within, please contact:

We will make reasonable efforts to understand and resolve complaints fairly and promptly.

21. GOVERNING LAW

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the appropriate dispute-resolution mechanisms available to the parties.

22. CHANGES TO THESE TERMS

Calm Within may update these Terms & Conditions when necessary.

The updated version will be published on this website with a revised “Last updated” date.

The version applicable to a purchase will be the version made available at the relevant time, subject to any rights that cannot lawfully be excluded or changed retrospectively.

23. CONTACT

For questions regarding these Terms & Conditions, services or purchases, please contact: